Question 1

How does Asena manage rowdy guests?

Accepted Answer

While we are unable to fully satisfy everyone, we have policies in place to regulate our clients for their safety and to ensure adherence to any property or building policies. We use technological tools to monitor and ensure that clients adhere to acceptable noise levels. Also, our clients are vetted and there are repercussions for any policies not adhered to. When necessary, clients in violation of policies will not be permitted back for future stays.

Question 2

What's the benefit of a corporate tenant vs. an individual?

Accepted Answer

We are a business and so you are guaranteed timely rental payments. We also provide a more substantive insurance policy that protects the property not just the renter. We maintain cleanliness and ensure the property is properly maintained by a team of dedicated support staff.

Question 3

Will Asena handle daily management of the property?

Accepted Answer

Yes. We handle the day-to-day management of the property so you have one less apartment to worry about. We have a dedicated cleaning team to thoroughly clean and sanitize after each guest stay. We also have insurance policies totaling over 1 million dollars per apartment to cover any breakage or damage caused by our clients. Lastly, our property managers are always on call to handle any client issues, so you don’t have to.

Question 4

Keys are expensive to replace. How do you manage that?

Accepted Answer

We have smart locks installed on all our properties to ensure that our clients have a keyless and seamless entry experience and minimize the risk of key loss. We will also pay to have any lost keys replaced.

Question 5

In this COVID-19 era, how do you maintain cleanliness

Accepted Answer

We are committed to providing superior levels of cleanliness in an effort to ensure your safety and wellbeing. Our properties are cleaned and sanitized to the highest standard after each guest stay. We also provide digital options to paper items e.g., guidebooks, to limit exposure and ensure your peace of mind.

Question 6

What standard amenities are offered at your properties?

Accepted Answer

Luxurious beddings and amenities
Modern amenities
Coffee and Tea Station
Snacks
High speed internet
Smart TV
Pre-connected utilities
In – unit laundry
Dishwasher
Microwave
Television
Fully stocked kitchen
Comfortable beddings 
Fresh towels
Bathrobe
Slippers
Safe
Community pool
Gym
Lounge and workspace
Elevator